Return & Refund Policy | Photography Bangladesh
At Photography Bangladesh, we are committed to providing high-quality stock photos and e-commerce photography services that meet your expectations. To ensure a smooth customer experience, we have outlined our return, refund, and cancellation policies in compliance with Google and social media-approved policies.
1. Stock Photos (Digital Downloads) Policy
Since stock photos are digital products, they are delivered instantly after purchase and are non-refundable. However, we allow exceptions under the following circumstances:
Eligible Refunds & Replacements
✅ Corrupt or Unusable Files – If the downloaded file is damaged or not working, contact us within 48 hours, and we will provide a replacement at no cost.
✅ Incorrect File – If you receive the wrong image, notify us within 48 hours, and we will send the correct file.
✅ Duplicate Payment – If you were charged multiple times for the same photo, we will process a refund for the extra charge upon verification.
Non-Refundable Conditions
❌ Change of mind or incorrect selection by the customer.
❌ Accidental purchase after downloading the file.
❌ Claiming dissatisfaction after downloading and using the image.
🚀 To request a refund or replacement, contact us at support@photographybd.com with your order ID and details of the issue.
2. E-Commerce Photography Service Policy
We provide professional product photography services tailored for e-commerce businesses. Since our services involve manual labor and time, the following policies apply:
Order Cancellation & Rescheduling
✅ Cancellation Before 24 Hours – You can cancel your booking at least 24 hours before the scheduled session for a full refund.
✅ Same-Day Cancellation – If you cancel within 24 hours of the session, a 50% cancellation fee will apply.
✅ Rescheduling – You may reschedule your session at least 24 hours in advance for free. A rescheduling request within 24 hours may incur a 10% fee.
Refund & Service Guarantee
✅ If we fail to deliver the promised service, you are eligible for a full refund.
✅ If you are unsatisfied with the final photos, we offer one free revision or retouching to meet your expectations.
✅ If you decide not to proceed after the shoot is completed, no refund will be issued since the service has been delivered.
🚀 For service-related issues, contact us at support@photographybd.com within 7 days of delivery.
3. Compliance with Google & Social Media Policies
Our refund and return policy follows Google Merchant Center and social media e-commerce guidelines:
✅ Clear & Transparent Refund Terms – Customers are informed about eligible refunds and service conditions.
✅ Easy Dispute Resolution – We provide a 48-hour response time for digital issues and a 7-day claim window for service disputes.
✅ No Deceptive Practices – We clearly state which items are non-refundable and under what circumstances a refund is applicable.
For further details, visit our website or email us at 📩 support@photographybd.com.
📷 Thank you for choosing Photography Bangladesh! We look forward to serving you. 🚀